Stop Missing Emergency Calls While You're on the Job
You can't answer the phone when you're under a sink or fitting a boiler. But your customers won't wait — they need someone now. Vexlo's AI receptionist captures every call and every lead, even when both hands are busy.
The problems costing you thousands in lost revenue.
You're on a job and a customer with a burst pipe calls — they'll ring the next plumber if you don't answer.
Emergency call-outs are your highest-value jobs, but they require an instant response you can't always give.
Customers searching "emergency plumber near me" expect to speak to someone immediately.
You forget to ask happy customers for Google reviews — so your local ranking stays behind competitors.
Quotes requested over the phone are never followed up consistently.
“A boiler installation is worth £2,000–£4,500. An emergency call-out is worth £150–£600. A regular service contract is worth £100–£200 per year per property. Missing just two boiler installs a month costs you £4,000–£9,000 in lost revenue.”
The perfect customer journey.
Automated from the first ring to the 5-star review.
Customer has an emergency — burst pipe, no heating, leaking radiator — and calls your number
Your AI receptionist answers instantly, even at midnight, and reassures the customer that help is on the way.
AI captures the job details
Property address, type of issue, urgency level, and contact details — all logged automatically into your CRM.
You receive an instant notification
A text or app alert tells you exactly who called and what the issue is, so you can call back in priority order.
If you miss the call entirely, an SMS is sent immediately
"Sorry we missed your call — we can help. Reply here or call back on [number]." Most people reply within minutes.
After the job, a Google review request is sent automatically
Happy customers get a friendly message asking them to share their experience. Your Google ranking climbs — and more emergency calls come in.
What you can expect.
Every emergency call answered instantly — 24/7
Job details captured automatically while you work
Instant notifications so you can prioritise callbacks
Consistent Google reviews building local search dominance
Zero leads forgotten with an organised CRM pipeline
Fewer missed installs, more booked jobs
“I'm a one-man band and I can't be on the phone when I'm working. The AI answers for me, takes the details, and I call back when I'm free. I've had three boiler installs in the last month that I would have missed before. Pays for itself easily.”
Common questions.
Can the AI handle emergency call-outs?
Yes. You can configure the AI to treat certain keywords (burst pipe, no heating, flooding) as urgent and follow a specific script — including sending you an immediate alert.
I work alone — is this suitable for a sole trader?
Absolutely. Vexlo is designed for sole traders and small teams. You don't need a receptionist — the AI does the job for a fraction of the cost.
Can it handle Gas Safe and boiler service enquiries?
Yes. The AI can be trained to answer common questions about Gas Safe registration, annual service costs, and what's covered — and direct customers to book or request a quote.
Will it work out of hours and on weekends?
Yes — 24/7, 365 days a year. Emergency plumbing calls don't respect office hours, and neither does Vexlo.
Ready to stop missing calls?
Get in touch — we'll show you exactly how Vexlo works for your business.
Get in touch →No commitment. No technical setup required.